Terms of Service

1) Acceptance of Terms

By accessing or using the website generationsolutions.ug or engaging Generation Solutions Enterprise Limited (“Generation Solutions”, “we”, “us”), you agree to these Terms of Service (“Terms”). If you do not agree, please do not use our website or services.

2) Our Services

We provide technology and digital services including, but not limited to: website design & development, domain name registration, cloud email & web hosting, database hosting, Microsoft 365 services, ICT support & consultancy, digital marketing & SEO, and telematics (fleet management systems, tracking, fuel monitoring, and video telematics).

3) Proposals, Orders & Billing

• Quotes or proposals specify scope, deliverables, timelines, and fees. Acceptance can occur by signature, written confirmation, deposit/payment, or commencement of work at your request.
• Unless otherwise stated, prices exclude applicable taxes, registrar/registry fees, third-party licenses, and payment gateway charges.
• Invoices are payable within the period stated on the invoice. Late payments may attract suspension of services and/or interest as permitted by law.

4) Client Responsibilities

• Provide timely content, approvals, and access needed for delivery.
• Ensure content supplied does not infringe the rights of others and complies with applicable laws.
• Maintain accurate contact and billing details.

5) Hosting & Domain Terms

• Hosting. We endeavor to provide reliable hosting; however, availability may be affected by maintenance, network events, or third-party providers. Service-level targets are goals, not guarantees, unless expressly agreed in a separate SLA.
• Domains. Domain registration and renewal are subject to the terms of the relevant registrars and registries. Timely renewal payment is your responsibility to avoid expiration or loss of a domain.
• Email & Deliverability. Email services depend on third-party networks and recipient systems; we cannot guarantee delivery to all recipients.
• Backups. Unless expressly included in your plan, you are responsible for maintaining independent backups of your content and data.
• Security. We implement reasonable measures; however, no system is completely secure. You are responsible for strong passwords and access controls for your accounts.

6) Acceptable Use

You agree not to use the website or services for unlawful activities, spam or abusive messaging, malware distribution, infringement of intellectual property, or any activity that could disrupt the operation of our systems or networks.

7) Intellectual Property

• Unless otherwise agreed, all pre-existing materials, frameworks, and tools remain our intellectual property.
• Upon full payment, you receive the license or ownership described in your agreement or invoice for the specific deliverables (e.g., website code, assets) subject to any third-party license terms.
• We may display non-confidential, publicly launched work in our portfolio unless you instruct us otherwise in writing.

8) Confidentiality

Each party agrees to keep the other party’s non-public information confidential and to use it only for the purpose of fulfilling these Terms or an associated project.

9) Privacy

Your use of the website is also governed by our Privacy Policy. Where we process personal information on your behalf (e.g., hosting your website), we will take appropriate technical and organizational measures consistent with our role as a service provider.

10) Suspension & Termination

We may suspend or terminate access to the website or services immediately if you materially breach these Terms, if required by law, or to protect the security or integrity of our systems. Outstanding fees remain payable.

11) Disclaimers & Warranties

Except where expressly stated in a written agreement, the website and services are provided “as is” and “as available”, without warranties of any kind, whether express, implied, or statutory, including merchantability, fitness for a particular purpose, and non-infringement.

12) Limitation of Liability

To the maximum extent permitted by law, Generation Solutions shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenues, data, or goodwill. Our total liability in any matter arising out of or related to these Terms is limited to the amount you paid for the specific service giving rise to the claim in the 3 months preceding the event.

13) Indemnification

You agree to indemnify and hold us harmless from claims, damages, liabilities, costs, and expenses arising from your content, your use of the services, or breach of these Terms.

14) Governing Law & Venue

These Terms are governed by the laws of Uganda. You agree to the exclusive jurisdiction of the courts located in Kampala, Uganda, for the resolution of any dispute arising from or relating to these Terms or the services.

15) Changes to These Terms

We may update these Terms from time to time. When we make changes, we will revise the “Last updated” date above. Your continued use of the website or services after changes become effective constitutes acceptance of the revised Terms.