ICT Support & Consultancy

IT Support & Maintenance

The IT Support maintains the computer networks of all types of organizations, providing technical support and ensuring the whole company runs smoothly. IT Support monitors and maintains the company computer systems, installs, and configures hardware and software, and solves technical issues as they arise.

IT Support Work Includes but not limited to the following;

Installing and configuring computer hardware, software, systems, networks, printers, and scanners
Monitoring and maintaining computer systems and networks
Responding in a timely manner to service issues and requests
Providing technical support across the company (this may be in person or over the phone)
Setting up accounts for new users
Repairing and replacing equipment as necessary
Testing new technology
Training of Junior staff

Business Consulting

Business consultants serve as professional advisors to help companies achieve their goals or streamline operations in a particular area of the business, such as sales, IT, finance, marketing, supply chain management, HR, operations, engineering, and security.

A consultant’s role may involve working with upper management to do the following:

Increase sales and revenue
Facilitate the learning of new systems, tools, and processes
Improve employee performance
Develop business plans
Improve organizational efficiency
Implement organizational changes, which may include hiring and firing staff
Conduct or prepare for an audit
Improve customer service and customer satisfaction
Boost employee morale

Key consulting skills

Creative thinking.
Thinking conceptually and practically.
Problem-solving.
Communicating in a clearly and empathetic way.
Collaboration with all job levels.
Organization and time management.
Curiosity.
Credibility.