Standard Hosting
UGX 50,000per year
A small company profile or personal site
- 1GB SSD NVMe storage
- 5–10 email accounts
- MySQL database support
- Basic SSL certificate
- Standard 24/7 support
Web hosting
Web hosting in Uganda, set up and supported by people you can call
Business, WordPress and e-commerce hosting with SSL, migrations and backups — configured for your site and supported from our office in Ntinda, Kampala.
- WordPress hosting
- Website migration
- Backups & restores
- Local phone & WhatsApp support
SSL & HTTPS included
Installed, redirected and checked
Prices
Web hosting plans, SSL included
Four plans, priced per year. Each includes free SSL, email accounts and support from our Kampala team.
Business Hosting
Most popular
UGX 80,000per year
Growing businesses, NGOs and schools
- 5GB SSD NVMe storage
- 20–50 email accounts
- MySQL / MariaDB
- SSL certificate
- Priority 24/7 support
Premium Hosting
UGX 120,000per year
Busy sites, larger teams and online shops
- 10GB SSD NVMe storage
- Unlimited email accounts
- Multiple database support
- Advanced control panel
- Enhanced security
Advanced Hosting
UGX 150,000per year
Large sites, several projects and heavy email use
- 15GB SSD NVMe storage
- Unlimited email accounts
- Advanced database options
- Customisable control panel
- 24/7 priority support
Need a domain, hosting and a website together? Choose any one, two or all three in a single order.
Prices are in Uganda shillings. Domain and hosting prices are per year; website packages are a one-off design and build fee. Your invoice confirms the final amount before you pay.
Specialist web hosting services
Web hosting prices
Four plans from UGX 50,000 a year, SSL included.
Business website hosting
Fast, secure hosting for company sites, with forms that reach you.
NGO & organisation hosting
Hosting for non-profits: reports online, donations secure, renewals planned.
School website hosting
Hosting ready for admissions, results days and photo galleries.
WordPress hosting
Hosting tuned for WordPress, with updates, security and speed in mind.
Website migration
Move your site to new hosting without downtime or lost email.
SSL certificate installation
HTTPS set up properly — certificates, redirects and renewals.
Website backup & recovery
Backups you can actually restore, and help when things go wrong.
E-commerce hosting
Hosting for online shops that need speed, security and reliability.
On this page
Moving or starting a site?
Tell us what your website runs on and we’ll recommend suitable hosting and plan the move.
What web hosting actually does for your organisation
Web hosting is the computer that stores your website’s files and database and sends them to visitors’ browsers whenever someone types your address or clicks a search result. When hosting works well, nobody thinks about it. When it doesn’t, the symptoms are hard to miss. Pages take ten seconds to load on a mobile connection, or Chrome shows a “Not secure” warning. A contact form silently stops sending, or the site vanishes for an afternoon while you wait for someone overseas to answer a ticket.
For a business in Kampala, a school in Mbarara or an NGO with donors in Europe, the website is often the first thing people check before they call. Choosing hosting is therefore less about buying “space” and more about choosing who will keep that first impression reliable. We have provided web and email hosting since we started Generation Solutions in 2017. We treat hosting as an ongoing service, not a one-off sale.
This page explains the types of hosting we provide, what to look for in any hosting provider, how we handle SSL certificates, backups and migrations, and what happens when you need help. If you already know what you need, you can request a hosting quotation straight away.
Hosting for different kinds of websites
Different websites place different demands on a server. A five-page company profile site has very different needs from an online shop processing orders at the end of the month. We match the hosting to the site instead of pushing everyone onto the same plan.
Business website hosting
For company profile sites, service businesses and professional firms that need a fast, secure site with working contact forms and a professional domain.
Learn more
WordPress hosting
Hosting configured for WordPress, with attention to PHP versions, database performance, plugin updates and the security risks specific to WordPress sites.
Learn more
E-commerce hosting
For WooCommerce and other online stores, where checkout speed, SSL, regular backups and the ability to handle busy periods matter more.
Learn more
NGO & organisation hosting
For non-profits that publish reports, news and donation information, and need dependable hosting that board members and donors can rely on.
Learn more
School website hosting
For schools and institutions publishing admissions information, term dates, news and galleries — often with heavy image use at certain times of year.
Learn more
Hosting transfers
Moving an existing site from another provider, including files, databases, email considerations and DNS changes, planned to avoid downtime.
Learn more
Many organisations also host email alongside their website. That can be convenient, but it is not always the best arrangement — we explain why in hosting and email together below, and in detail on our business email hosting page.
How to choose a web hosting provider in Uganda
Hosting adverts tend to compete on headline numbers — “unlimited” storage, dozens of websites per account — that rarely reflect what your site actually needs. The questions below are more useful, whether you host with us or with someone else.
| Question to ask | Why it matters |
|---|---|
| What resources does my plan include? | CPU, memory and the number of simultaneous processes affect speed far more than disk space. A site that is slow at busy times is often limited here. |
| Where are the servers, and how fast is the site from Uganda? | Distance and network routes affect how quickly pages begin to load, especially on mobile data. Test real load times rather than relying on claims. |
| Is SSL included and does it renew automatically? | An expired certificate shows visitors a security warning. Automatic renewal prevents that. |
| How often are backups taken, where are they stored, and how do I restore one? | A backup you cannot restore quickly is of limited value. Ask about frequency, retention and the restore process. |
| Who do I contact when something breaks, and how? | Being able to call or WhatsApp someone in the same time zone can turn a lost day into a short fix. |
| Who owns the account and the domain? | Your organisation should hold ownership of its domain and be able to move its website if it chooses to. |
When we prepare a hosting quotation, we answer each of these questions in writing for the specific plan we recommend. That way you know exactly what you are paying for, and you can compare like with like.
SSL certificates and HTTPS
An SSL (more accurately, TLS) certificate encrypts the connection between your website and its visitors. It is what puts the padlock in the address bar and lets your site load over https://. Modern browsers label sites without it as “Not secure”, and search engines treat HTTPS as a baseline expectation.
For most websites, a free, automatically renewing certificate (such as those issued by Let’s Encrypt, which many hosting platforms support) is entirely adequate. Some organisations need a paid certificate, for example when a partner or payment provider requires a particular validation type. We will tell you which applies to you.
Installing the certificate is only half the job. We also:
-
redirect all
http://traffic tohttps://so visitors and search engines see one consistent version of the site; - fix “mixed content” warnings caused by images or scripts still loading over plain HTTP;
- update the site address in WordPress or your CMS so internal links use HTTPS;
- check that renewals are working so the certificate does not quietly expire.
Website backups and recovery
Every website has problems eventually. A plugin update breaks the layout, a staff member deletes the wrong page, or attackers exploit an outdated theme. A good backup turns these incidents into an inconvenience rather than a disaster.
We agree a backup approach with each client based on how often their site changes. A brochure site edited once a month needs a different schedule from a shop taking orders every day. As part of your hosting arrangement we document:
- what the backups include: website files, databases and, where relevant, email;
- how often backups run and how long we keep them;
- where we store copies, ideally away from the live server;
- how you request a restore and roughly how long it takes.
Before any major change, take a backup.
We take a fresh backup before migrations, redesigns and significant updates, so there is always a known good copy to return to. If you manage your own site, make this a habit too.
Website migration and hosting transfers
Moving a website between hosts is routine with a plan and stressful without one. The most common problems are easy to predict. Email stops arriving because nobody copied the DNS records. A database error appears because a configuration file still points to the old server, or images break because paths changed.
We follow a consistent process for every website migration:
1
Audit the current setup
We identify where the domain is registered, where DNS is managed, where email is hosted and what the website is built with, and confirm we have the access needed.
2
Copy and test privately
Files and databases are copied to the new hosting and tested on a temporary address, so the live site keeps working.
3
Prepare DNS
We record every existing DNS entry — especially email (MX, SPF, DKIM) records — so nothing is lost when the domain is pointed to the new server.
4
Switch over
DNS is updated at a quiet time. Changes can take a few hours to reach every network, so we monitor both servers during this period.
5
Verify and tidy up
We check forms, SSL, redirects and email, then agree when the old hosting can safely be cancelled.
If your domain registration is also moving, see our domain registration and transfer service.
Website speed and performance
Many visitors in Uganda browse on mobile data, sometimes on mid-range phones. A page that feels instant on office fibre can be painfully slow on a 3G or congested 4G connection. Speed affects whether people stay on the site and is one of many signals search engines consider.
Hosting is only one part of website speed. We look at the whole picture:
- server response time and whether the plan has enough resources for the site;
- image sizes — oversized photos are the most common cause of slow pages;
- caching, so pages are not rebuilt from scratch for every visitor;
- the number of plugins and third-party scripts loaded on each page;
- up-to-date PHP versions, which are usually faster as well as more secure.
Where the website itself is the bottleneck, our website design and development team can optimise or rebuild problem areas.
Hosting security and maintenance
Most website compromises we see are not sophisticated attacks. They are outdated plugins, weak or shared passwords, and abandoned admin accounts of people who left years ago. Good hosting reduces the risk; good habits reduce it further.
Our approach combines both:
- keeping the hosting environment and supported software versions current;
- applying WordPress core, theme and plugin updates under an agreed maintenance arrangement;
- using strong, unique passwords and removing accounts that are no longer needed;
- limiting who has administrator access, and why;
- responding to and cleaning up compromised sites, then closing the hole that let the attacker in.
We are careful not to overpromise. No hosting provider can guarantee that nobody will ever hack a website. What we can do is reduce the likelihood, make recovery straightforward and be reachable when you need help.
Hosting support: what we handle and what you handle
Clarity about responsibilities prevents frustration later. Every hosting arrangement is slightly different, but this is the typical split:
| Generation Solutions | Your organisation |
|---|---|
| Setting up and configuring the hosting account | Approving the plan and keeping account renewals paid on time |
| SSL installation, HTTPS redirects and renewal checks | Telling us about planned changes, such as a new domain or campaign |
| Backups and restores as agreed in your plan | Keeping your own copies of important content and documents |
| Troubleshooting server, DNS and email-delivery issues | Keeping staff passwords private and reporting suspicious activity |
| Website updates if you have a maintenance arrangement | Updating your own content, or asking us to |
You can reach us by phone or WhatsApp on 0789 154 000, or on our alternative line 0708 349 383.
Should hosting and email be on the same plan?
Hosting a website and its email on the same account is common and works well for many small organisations. It is simpler to manage and there is one bill to remember. The drawback is that both services share the same resources and the same point of failure. If the host suspends the account over an unpaid invoice, or the server has a problem, your website and email both stop at once.
For organisations where email is critical — busy sales teams, NGOs coordinating field staff, schools communicating with parents — we often recommend separating them, either with dedicated business email hosting or with Microsoft 365. We will talk through the trade-offs during your consultation.
Getting a hosting quotation
Our four plans are listed above with their prices. To recommend the right one, or to quote any migration work, it helps to know:
- your current website address, if you have one;
- what the site runs on (WordPress, another CMS, or custom code);
- roughly how many visitors you expect, and whether you sell online;
- whether your email should live with the website or separately;
- any deadlines, such as a launch date or an expiring plan elsewhere.
Your next step
Send us your website address, what it is built with and roughly how many visitors it receives. We will check its current speed and SSL status, recommend a suitable hosting setup, and explain in writing what the plan includes, how backups work and how you reach us when something needs attention.
Web hosting questions
Can you host a website that another company built?
Usually, yes. We review how the site works and what it needs, then migrate it. If the site depends on unusual software, we will tell you before any commitment.
Will my website go offline during a migration?
With proper planning, there is usually no downtime, or very little. We test the site on the new server before switching DNS, and keep the old hosting active until we confirm the move.
Do you provide WordPress hosting?
Yes. Most of the websites we build and support run on WordPress, and we configure hosting with WordPress’s requirements and security risks in mind.
Is SSL included?
We include SSL installation and HTTPS configuration in our hosting set-up. Whether you need a free or paid certificate depends on your site, and your quotation confirms it.
Can I host several websites on one account?
Often, yes, depending on the plan and the sites involved. Busy or business-critical sites are usually better on their own resources.
What happens if I don’t renew my hosting?
If the host suspends the account, your website and any email on it will stop working. We send renewal reminders, but it is important that someone in your organisation is responsible for renewals.